Terms of Use

Last updated 9 October 2026

In brief

We will never email, text or call you: everything happens in your client area. Because we do not know who you are, we cannot restore access to a lost account. Each loan is governed by its own loan and pledge agreement, which you accept in your client area. Lombard Private is not a bank.

About these terms

These terms of use (the “terms”) apply to the website lombardprivate.com, to the client area and to all the services we provide. In these terms, “we”, “us” and “our” mean Lombard Private, and “you” means the holder of a Lombard Private account or any visitor to our website.

Each loan is also governed by its own loan and pledge agreement, which you accept in your client area before the loan is made. If there is any conflict between these terms and a loan and pledge agreement, the agreement prevails for that loan. Our privacy notice, no-tracking statement, risk disclosure and fee schedule also apply.

Who we are

Lombard Private provides loans secured by crypto-assets and paid by bank transfer. Our only website is lombardprivate.com.

Lombard Private is not a bank. Loans and collateral are not covered by any deposit-guarantee scheme or investor-compensation scheme.

Eligibility

To open an account and use our services, you must:

be at least 18 years old and have full legal capacity to enter into a contract;
act on your own behalf or, if you act for a company or another legal entity, be duly authorised to bind it;
be the lawful owner of the crypto-assets you pledge, which must not derive from, or be used for, any unlawful activity;
not be a person subject to sanctions imposed by the United Nations, the European Union, the United Kingdom or the United States, nor be owned or controlled by, or act on behalf of, such a person;
not be resident or located in one of our restricted jurisdictions, and be allowed to use our services under the law of the country where you live.

You confirm that you meet these conditions when you open your account and each time you request a loan. If you stop meeting any of them, you must tell us from your client area without delay, and you may not request a new loan.

Your account

Your account is identified by a 16-digit account number that we generate when you open it. You choose a password, and you may add a passkey or an authenticator app for two-factor authentication. When your account is opened, you can download a recovery kit that lets you restore your access.

We do not ask for your name, email address, phone number or identity documents to open an account. The only personal information we need is the bank account to which you ask us to pay a loan, because a bank transfer requires a beneficiary.

Your account is personal. You must not let anyone else use it, sell it or transfer it, or open accounts in order to get around these terms.

Keeping your account secure

You are responsible for keeping your account number, your password, your authentication devices and your recovery kit confidential and secure. Store your recovery kit offline, in a safe place.

Because we do not know who you are, we cannot restore access to your account by email, telephone or identity verification. If you lose your account number, your password and your recovery kit, you may permanently lose access to your client area, and with it the ability to manage your loans.

Any instruction given from your account with valid credentials is treated as given by you. If you suspect that someone else has accessed your account, change your password and tell us from your client area immediately. We will never ask you for your password, your recovery kit, a private key or a seed phrase. Read our account protection guidance.

How we communicate

We communicate with you only inside your client area: messages, notices, alerts and documents are published there, and you may also enable browser notifications. We do not hold your email address or phone number, and we will never email, text or call you. Anyone who contacts you by any other means claiming to be Lombard Private is not us; see how we contact you.

A notice is treated as received when it is published in your client area. Browser notifications are a convenience and may not reach you. It is your responsibility to check your client area regularly, particularly when markets are volatile or when one of your loans has an active alert or margin call.

Our services

We offer loans secured by crypto-assets, as an open-ended Lombard credit line or as a fixed-term loan, paid by bank transfer in euros, US dollars, pounds sterling or Swiss francs. The assets we accept as collateral, the maximum loan-to-value, the rates, the thresholds and the fees are those published on our website and confirmed in your client area.

We may change the services we offer, the assets we accept or our published terms for the future. Such changes do not affect a loan already made, except as its loan and pledge agreement allows. We are not obliged to grant a loan, and we may decline a request.

Quotes and the simulator

The simulator on our website and the figures shown before you request a loan are illustrations based on reference prices refreshed regularly. They are not offers. Your loan terms are confirmed in your client area before you commit, and only the terms you accept there are binding. Prices and exchange rates can change between the moment you see a quote and the moment your collateral is credited.

Prohibited uses

You must not use our website or our services:

for any unlawful purpose, or in breach of any law or regulation that applies to you;
to launder money, to finance terrorism, or to evade sanctions, taxes or other legal obligations;
to pledge assets that you do not own, or that derive from crime or fraud;
to defraud us or anyone else, or to give us false information or false declarations;
to gain or attempt to gain unauthorised access to our systems, to other accounts or to data, or to probe or test their vulnerability other than as permitted by our security disclosure policy;
to disrupt or overload the services, including by denial-of-service attacks, large-scale automated access or the introduction of malicious code.

Where the law requires or permits it, we may report suspected unlawful activity to the competent authorities.

No advice

The information on our website and in your client area, including our guides and our simulator, is general information. It is not investment, financial, legal or tax advice, and it does not take your personal situation into account. You alone decide whether a loan is suitable for you; consider seeking independent advice before you borrow.

Intellectual property

The website, the client area and their content, including texts, graphics, the Lombard Private name and logo, and the software, belong to us or to our licensors and are protected by intellectual property laws. You may view and print pages for your own personal, non-commercial use. Any other reproduction or use requires our prior written consent, except for the brand assets we make available on our press page, under the conditions stated there.

Availability of the services

We aim to keep the website and the client area available at all times, but we do not guarantee uninterrupted or error-free access. We may suspend access for maintenance, for security reasons or because of events beyond our control; where possible, planned maintenance is announced in your client area in advance. Blockchain networks, banks and payment systems that we do not control can also cause delays.

Liability

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, liability for fraud or fraudulent misrepresentation, and any statutory rights you have as a consumer.

Subject to this, we are not liable for:

losses caused by market movements, including a fall in the value of your collateral and the consequences of a margin call or a liquidation carried out in accordance with your loan and pledge agreement;
losses resulting from your failure to keep your access credentials and recovery kit secure, or from instructions given with your valid credentials;
delays or failures caused by blockchain networks, banks, payment systems or other events beyond our reasonable control;
indirect or consequential losses, or any loss of profit, opportunity or goodwill.

Our liability in relation to a loan is otherwise as set out in its loan and pledge agreement.

Suspension and closure

You may close your account at any time from your client area, once all your loans have been repaid and your collateral returned.

We may suspend or restrict your account, refuse an instruction or close your account if you breach these terms, if you no longer meet the eligibility conditions, if we reasonably suspect fraud, unlawful activity or a security risk, or if the law requires us to. Where the law allows, we will tell you in your client area and explain what you need to do. Closing an account does not affect loans in progress, which remain governed by their loan and pledge agreements until they are repaid.

Changes to these terms

We may change these terms, for example to reflect changes in our services, in the law or in market practice. We publish each new version on this page with its date and notify you in your client area before a material change takes effect, unless the law or a security reason requires the change to apply sooner. If you do not accept a change, you may close your account without charge before it takes effect, once your loans have been repaid.

Governing law and disputes

These terms, and any dispute arising from them or in connection with them, are governed by the law stated in the loan and pledge agreement you accept in your client area, and the courts named in that agreement have jurisdiction. This does not deprive you of the protection of any mandatory rules that apply to you. Before taking any legal step, we encourage you to use our complaints procedure.

Contact

You can contact us at any time by secure message from your client area: our advisors answer seven days a week. We do not provide support by email, telephone or social media.